“NNPC Retail Limited has debunked a viral video on social media (specifically on X) depicting a fuel pump attendant at one of our filling stations requiring customers to purchase lubricants or engine oil in order to buy Premium Motor Spirit (PMS), also known as petrol.
The attendant in the viral video falsely claimed that this was a directive from NNPC Retail Management.
NNPC Ltd spokesman, Olufemi O. Soneye in a statement on Sunday, categorically deny this allegation, saying it contradicts “our Customer Service Charter”.
Soneye emphasized that at all NNPC Retail filling stations, customers are under no obligation to purchase additional products, such as lubricants or engine oil, in order to buy petrol.”
He said: “The attention of NNPC Retail Limited has been drawn to a recent video clip making rounds on social media (X to be precise) concerning a fuel pump attendant in one of NNPC filling stations.
“In the said video, customers were coerced to purchase lubricants or engine oil as a prerequisite for purchasing or dispensing Premium Motor Spirit (PMS), also known as petrol. Still in the video, the attendant alleged that this was a directive from NNPC Retail Management.
“NNPC Retail wishes to state unequivocally that the allegation is entirely false and does not represent the Company’s Customer Service Charter. At all NNPC Retail filling stations, customers are not obligated to purchase lubricants or engine oil or other products as a precursor to buying PMS (petrol)”.
Speaking further on the incident, Managing Director of NNPC Retail Ltd, Mr. Huub Stokman said: “We are dedicated to providing clear, transparent and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionalities.”
“The public is hereby advised to disregard the information in its entirety and report any such occurrences to the appropriate authority” he said.
In the meantime, NNPC Retail Limited has launched an investigation into the unfortunate incident and assures that appropriate disciplinary action will be taken against the culprit (s).